Return Policy


Effective date: 2026-08-30

This Refund Policy applies to purchases made from Key Hearing Aids through https://keyhearingaids.com.


Overview

We want you to be happy with your purchase. If something is not right, please review the terms below and get in touch.


Eligibility

To be eligible for a refund, your request should meet the following conditions:

  • The request is made within a reasonable time of purchase (for example, 14 or 30 days — set the period that applies to you).
  • The product or service has not been fully used or consumed, where applicable.
  • You can provide proof of purchase.

How to request a refund

To request a refund, contact us at care@keyhearingaids.com with your order details and the reason for your request.


How refunds are issued

Approved refunds are returned to your original payment method within a reasonable number of business days. Depending on your payment provider, it may take additional time for the funds to appear.


Non-refundable items

Some items or services may be non-refundable — for example, custom work or items marked as final sale. We will make any such exceptions clear at the point of purchase. All hearing Aids, hearing aid related accessories, chargers, repairs, hearing aid related services and batteries are non-refundable.


Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised effective date.


Contact us

If you have any questions about refunds, contact us at care@keyhearingaids.com.

Scroll to Top